Terms and Conditions
The following terms and conditions listed below will apply between yourself and Tarka Pottery for the sale and purchase of items or experiences contained in your basket or purchased via email, phone or in person. The terms do not affect your statutory rights.
Note: ’experiences’ refers to class, course, pottery painting, workshop or any activity organised by Tarka Pottery
To ensure the safety of our customers and staff we have had to make some changes to how our experiences are run. To learn more about these changes please read our COVID-19 precautions below. We are committed to being responsive and vigilant. We will continue to regularly monitor advice from Public Health England and the UK government and take the necessary action to help us all stay safe.
You must comply with all rules and regulations issued by us and please pay particular attention to any requirements as to dress or the wearing of protective equipment.
Disruptive, abusive, or inappropriate behaviour, language or threatening behaviour towards staff or other customers will result in you being asked to leave the studio. Any payments already made to Tarka Pottery will not be reimbursed in this event.
COVID-19 SAFETY PRECAUTIONS
Please notify us as soon as possible if:
- You are feeling unwell
- Have been in contact with anyone in the last 14 days who has COVID-19
- Are displaying any of the symptoms related to COVID-19. Please see the NHS website for more information: https://www.nhs.uk/conditions/coronavirus-covid-19/
- You are travelling from abroad and are unable to isolate for the government stated period before your booking
- We discourage travelling from a Tier 3 area
BOOKINGS AND PAYMENT
Bookings are subject to full payment as set out on the Tarka Pottery website.
Online payment is by Stripe – by credit or debit card – only. All card payments made over the telephone are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted, and Tarka Pottery will not be liable for any delay or non-delivery.
The terms of Tarka Pottery’s price list and these terms and conditions constitute the terms of the legally binding contract between you, the customer, and Tarka Pottery.
Bookings are for a specific start, finish, and time duration. If you do not attend on a punctual basis, we cannot guarantee that you will receive your full experience.
We do not offer provisional bookings; all bookings must be confirmed by payment otherwise we cannot guarantee that your booking will go ahead. If your date of choice is fully booked, you will be offered the next available date.
Our cancellation policy is designed to give customers the freedom to amend a booking without penalty when enough notice is given, but we have some conditions around short notice cancellations which have an impact on other customers and our business. We will always try to help where possible within the limits of our business. Please read our terms of cancellation carefully.
Note: We strongly advise that customers have a suitable travel/activity insurance policy in place that can provide cover for common issues such as ill health or travel disruption.
TERMS OF CANCELLATION
All cancellation requests must be sent in writing by email to firstname.lastname@example.org. If you have not received an email confirmation within 5 working days, please contact us on 07931 306414. Unless you have received a written acknowledgement from us that we have received your request, you cannot consider your booking cancelled.
Note: all cancellation terms apply to bookings made when redeeming a Tarka Pottery voucher.
BOOKING CANCELLATIONS MORE THAN 21 DAYS BEFORE BOOKED ACTIVITY
You may request a change of dates up to 21 days prior to your booking and we will happily transfer your experience to another date subject to availability without cost.
You may request a refund up to 21 days before your experience.
BOOKING CANCELLATIONS WITHIN 21 DAYS OF BOOKED ACTIVITY
Cancellations due to reasons unrelated to COVID-19 received within 21 days of the course start date – payments are non-refundable.
However, you can transfer/sell the booking to another person free of charge if you notify us.
Should you need to cancel due to COVID-19 within 21 days of your booking, you will receive a voucher of equivalent value valid for 12 months from the start date of the original booking. You forfeit the voucher and experience should you not book and redeem within this time. We cannot guarantee dates and it is advised to book in advance.
If a person who is booked in for an experience fails to attend for any reason, they will not be entitled to a refund or a re-booking.
We may, in our sole and absolute discretion, vary our cancellation policy and we may ask for documentary evidence to make this decision. Any refunds awarded at this stage will be subject to an administration fee.
Vouchers are valid for a period of 12 months from the date of purchase and cannot be redeemed after the expiry date.
E-vouchers are provided free of charge to the email address provided at point of purchase. There are additional costs associated with a postal voucher. Such costs are added and shall be paid at the point of purchase. Please allow up to 7 days for delivery of a postal gift voucher.
Experiences must be booked in advance and the voucher must be produced when attending. Booking contact details are provided on the voucher.
Vouchers are non-refundable other than within the 14-day cancellation period as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. No change or credit will be given should the voucher value exceed the total cost of the experience – for example where a £100 voucher is used to purchase a £95 experience. Vouchers cannot be exchanged for cash. Lost, stolen, or destroyed gift vouchers will not be exchanged or refunded.
Vouchers can be used for part or full payment of any experience or to purchase products from Tarka Pottery. If the cost exceeds the amount of the gift voucher, the balance must be paid in full at the point of booking.
Bookings made using vouchers are subject to the cancellation policy above. However, vouchers must be redeemed within the expiry date stated.
CANCELLATIONS BY TARKA POTTERY
Tarka Pottery will be entitled to cancel any booking at any time subject to the repayment of any deposit or fees received for the booking that has been cancelled.
In the unlikely event of cancellation of a booking by ourselves for reasons not defined in Force Majeure, we undertake to offer a suitable transfer to an alternative date, or a full refund (within 7 days) of the cost of the booking. We cannot be held liable for any third-party costs, such as travel bookings or accommodation.
If Tarka Pottery is forced to close due to circumstances outside our control (including but not limited to a pandemic, epidemic, or adverse weather conditions), customers will be offered a voucher to the value of the booking that had to be cancelled. This will be valid for 12 months from the date that original experience was due to take place.
It is essential to book in advance for any future experiences.
AVAILABILITY OF EXPERIENCES AND PRICES
Products will be sent to the address given by you in your order stated in the Order Confirmation.
We make every attempt to ensure that all prices on our website are accurate, however, discrepancies may occur. If we discover an error in the price of experiences or products already ordered we will inform you as soon as possible and ask that you reconfirm your order at the correct price, while also giving you the option to cancel it. If we are unsuccessful in contacting you, we will consider the order cancelled.
If your delivery address is not in the United Kingdom, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; so Tarka Pottery advises each customer to contact their local customs office for further information.
You should be aware that cross-border shipments can be subject to opening and inspection by customs authorities.
By booking an experience or ordering a product from Tarka Pottery you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions before placing an order or prior to requesting a cancellation in case there are any changes.
YOUR UNDERTAKINGS AND WARRANTIES
You warrant that the information given on your order is complete and accurate.
ACKNOWLEDGEMENT OF ORDER
When you have completed your order, you will be sent an e-mail confirmation. It will state the experience that has been ordered, the total cost including VAT (where appropriate) and packaging & postage charges, together with delivery and invoice details. If, for any reason, your order cannot be processed, a member of the Tarka Pottery team will contact you to explain the nature of the difficulty.
No contract for the sale of any experience will subsist between you and Tarka Pottery until a confirmation has been sent. You must check that the details on this confirmatory e-mail are correct as soon as possible and we recommend that you keep this for your records.
DAMAGED PRODUCTS OR INCORRECT DELIVERIES
All pottery must be stored in appropriate conditions; if you do not store them in appropriate conditions, we cannot be held responsible for faults or problems that arise as a result. We do not recommend cleaning handmade or hand painted items in a dishwasher. Any claim by you in respect of any damaged or incorrect deliveries, must be notified to us as soon as possible. In some cases, Tarka Pottery may require you to return incorrect deliveries for which we will pay postage and ensure the delivery of correct pottery but will have no further liability to you.
If you do not notify Tarka Pottery accordingly, Tarka Pottery shall have no liability for any damage or incorrect deliveries.
Tarka Pottery shall have no liability to the customer for any failure to deliver pottery or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control.
How we use your data:
- Tarka Pottery will never make your personal details available to third parties
- We will only retain details for as long as they are useful for Tarka Pottery to contact you
- We will keep a record of your address details with the intention only of posting your pottery onto you following your experience
- No credit or debit card information will be held by Tarka Pottery
- Information you enter into our booking systems may be collected and stored by us so that we may contact you in relation to your booking
- Please refer to our Privacy Notice on our website for full details
LIMITATION OF LIABILITY
Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the product or experience ordered by you in the relevant transaction.
To ensure the avoidance of injury or harm to themselves or others, customers must not use any equipment or tools in the studio unless supervised or trained by a member of staff. Children must always be supervised by a responsible adult. However, nothing in these terms and conditions shall exclude or limit Tarka Pottery’s liability for death or personal injury because of Tarka Pottery’s negligence.
Tarka Pottery does not accept liability for loss or damage of customer property in the parking area or inside the studio.
INVALIDITY OF TERMS AND CONDITIONS
If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions shall not be affected.
GOVERNING LAW AND JURISTICTION
These terms shall be governed by and construed in accordance with English Law and agree to submit to the exclusive jurisdiction of the English courts.